About itSMF

In the early 90's, the GITIMM - Government Information Technology Infrastructure Management Method was established in the Central Computer and Telecom Agency (CCTA) in the UK. The purpose was to come up with a set of best practice processes for IT Service Management to streamline processes for the purposes of increasing efficiency and decreasing cost. Eventually, the name GITIMM was changed to ITIL - IT Infrastructure Library, as this was perceived to be a knowledge repository being established for the purpose of guiding those with a stake in ITSM.

The original CCTA user group of ITIL was established first as IT Infrastructure Management Forum (ITIMF). The name was then changed to IT Service Management Forum and itSMF was established.

In the first half of the 90's, itSMF chapters in and around UK developed rapidly, with several others being founded in the second half. itSMF is now an international consortium dedicated to improving the practice of IT Service Management. It consists of a large number of software service companies, IT organizations and the like.

itSMF provides a platform to address issues and educate the market about Service Management. Local Interest Groups (LIGs) are individual autonomous chapters with identical aims around the world. Each LIG meets at regular intervals to discuss the most current and relevant issues related to ITSM. The LIGs are governed by itSMF International which functions as a steering committee. The focus is on nurturing professional development, sharing unique SM real-life incidents and issues, methods to deal with the same and fostering organizational knowledge levels and growth.

The best aspect about itSMF is that the board sets no basic requirements for becoming a member. Any individual with a stake or interest in IT Service Management is welcome to join for a nominal fee.

From: http://www.itsmportal.com/, http://www.itsmfusa.org/faq